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Free shipping within Australia for all orders over $99 AUD
Free shipping within Australia for all orders over $99 AUD

Shipping policy

Shipping & Delivery

National Shipping – Australia

Clean Beauty Market ships Australia-wide.

Orders placed before 10:00am Monday to Friday will generally be dispatched the same business day. Orders placed after 10:00am will be dispatched by the following business day.

We always aim to process and dispatch orders as quickly as possible. During sales, promotional periods, product launches and other high-volume periods, please allow a few additional business days for processing due to increased order volumes.

If there is an unexpected delay with your order, or we are unable to fulfil part or all of your order, we will endeavour to contact you as soon as possible.

As stock is held across our store locations, some orders may be split into multiple shipments. If this occurs, you will receive separate tracking details for each parcel.

Australian Shipping Rates

Orders are shipped via Australia Post.

  • Standard Shipping: $12 for orders under $99

  • Free Standard Shipping: Orders $99 and over

  • Express Shipping: $17

Please ensure your delivery address is correct before completing your order. Clean Beauty Market cannot accept responsibility for parcels that are delayed, lost or misdelivered due to an incorrect or incomplete address being provided.

Once your order has been dispatched, you will receive tracking information by email.

Estimated Delivery Times

Delivery times vary depending on your location and are provided as a guide only.

Approximate standard delivery times are:

  • QLD: 1–2 business days

  • NSW: 2–3 business days

  • VIC: 3–4 business days

  • WA and regional/rural areas: approximately 5–10 business days

Delivery delays may occasionally occur, particularly during peak periods, public holidays or due to circumstances outside our control.

Australia Post Standard and Express delivery timeframes are estimates only, and Clean Beauty Market cannot guarantee a specific delivery date.

Authority to Leave

By default, a signature is required on delivery for Clean Beauty Market orders.

If you would like to authorise Australia Post to leave your parcel without a signature, please select Authority to Leave at checkout.

If Authority to Leave is not selected and Australia Post is unable to complete delivery, your parcel will generally be taken to your local Australia Post outlet or handled in accordance with Australia Post's current delivery terms and procedures.

If you select Authority to Leave, you accept responsibility for the parcel once Australia Post has confirmed delivery at the nominated address. Clean Beauty Market is not responsible for loss or theft that occurs after the parcel has been delivered in accordance with your Authority to Leave instructions.

Please ensure you are comfortable with the security of your nominated delivery location before selecting Authority to Leave.

Delivery Issues

Once your parcel has been dispatched, delivery is managed by Australia Post.

If your parcel is delayed, has not arrived or there is another issue with your delivery, please contact us. We will do our best to assist and follow up with Australia Post where appropriate.

For special delivery requests, please email hello@cleanbeautymarket.com or leave a note when placing your order.

International Shipping

Clean Beauty Market ships to many international destinations.

International shipping rates are:

  • New Zealand: Standard $22 or free standard shipping on orders over AUD $220 / DHL Express $38

  • Pacific: Standard $35 / DHL Express $50

  • Asia: DHL Express $65

  • UAE: DHL Express $48

  • Europe: Express $70

  • UK: DHL Express $75

  • USA and Canada: DHL Express $65

  • Israel: DHL Express $100

  • Rest of World: DHL Express $85

International delivery times vary depending on the destination, local postal services and customs processing.

International Duties and Taxes

Customers are responsible for any customs duties, taxes, import charges or other fees imposed by the destination country.

If a customer refuses to pay applicable duties or taxes and the parcel is returned to Clean Beauty Market, eligible products will be refunded once they are received back in saleable condition.

Original shipping costs, return shipping costs, customs charges, handling fees and the cost of any products that cannot be resold may be deducted from the refund.

Changes to Orders

Once an order has been placed, it enters our fulfilment system so that we can process and dispatch it as quickly as possible.

For this reason, we cannot guarantee that changes, additions, cancellations or other amendments can be made once an order has been submitted.

Incorrect Delivery Details

Please carefully check your name, delivery address and contact information before completing your order.

Clean Beauty Market cannot accept responsibility for lost, delayed or misdelivered parcels where incorrect or incomplete delivery details have been provided by the customer.

Any additional shipping costs associated with redirecting, returning or resending an order may be charged to the customer.