Refund policy

Return Request Form

To request a return, exchange or store credit, please complete our Returns or Order Request Form before sending any products back to us.

Once your form has been submitted, our team will review your request and provide you with return instructions, including the return address and any relevant next steps.

Please do not send products back before completing the form and receiving return instructions, as this may delay the processing of your return.

Completing the form does not automatically mean a return has been approved. All returns remain subject to our Returns Policy (below).

To be eligible, products must be:

● Unused and unopened

● In their original packaging

● In saleable condition

● Returned with all hygiene and security seals intact

Please return the product in its original shipping box where possible, or use packaging of a similar quality to how it was originally received.

Products should be packed securely to minimise the risk of damage while in transit. Clean Beauty Market cannot accept responsibility for damage that occurs during return shipping due to inadequate packaging.

Please avoid returning products in non-padded satchels or other packaging that does not provide sufficient protection.

Checkout+ Return Coverage

If you purchase Checkout+ Return and Packaging Coverage at checkout, an eligible return shipping label is included, allowing you to return qualifying items for a store credit or exchange without paying return postage.

It can also provide cover if your parcel is lost or missing in transit with Australia Post.

If you choose not to purchase Checkout+ coverage, you can still submit an eligible return, but you will be responsible for the cost of returning the products to us.

All returns remain subject to the conditions of this Refund & Returns Policy.

REFUND & RETURNS POLICY

We want you to be happy with your purchase from Clean Beauty Market. Please review the conditions below before submitting a return.

Faulty, Damaged or Incorrectly Picked Items

If your order arrives damaged, faulty or incorrectly picked, Clean Beauty Market will arrange a replacement or refund where applicable.

Please notify us within 7 days of receiving your order and provide details and photos of the issue.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of Mind Returns

Changed your mind? We are happy to offer a store credit for eligible products returned within 30 days of receiving your order.

Change-of-mind returns also include situations where the customer has selected or ordered the incorrect product, colour, shade, size or variation. Please carefully check your selection before completing your purchase.

For hygiene reasons, we cannot accept change-of-mind returns for products that have been opened, used, removed from their original packaging, or have had their hygiene seal broken.

All returns must be submitted through our Returns Form and approved before being sent back to us.

Return shipping costs are the responsibility of the customer unless Checkout+ Return and Packaging Coverage was purchased with the order.

Parcels Lost or Stolen After Delivery

Checkout+ Order Protection covers eligible parcels that are lost or missing while in transit with the delivery carrier.

Checkout+ does not cover parcels that have been recorded by Australia Post or another delivery carrier as successfully delivered to the address provided on the order and are subsequently lost, stolen, misplaced or removed.

Once tracking confirms that the parcel has been delivered to the nominated delivery address, responsibility for the parcel passes to the customer and Checkout+ cover for loss in transit ends.

This includes, but is not limited to, parcels that are:

• Stolen from a doorstep, letterbox, lobby, reception area or other delivery location after delivery
• Removed by another person after the parcel has been delivered
• Misplaced after being accepted by someone at the delivery address
• Left in a location in accordance with an Authority to Leave instruction and subsequently lost or stolen

Customers are responsible for ensuring that the delivery address provided is accurate and that there is a safe location for the parcel to be delivered.

If tracking shows a parcel as delivered but you have not received it, we recommend first checking around the property, with other members of the household, neighbours, building management or reception, where applicable, and contacting Australia Post to request further delivery information.

Returning a Complete Order

Where Clean Beauty Market agrees to accept the return of an entire order due to change of mind, any shipping costs incurred by us may be deducted from the store credit or return amount.

This includes:

● Original shipping charges paid by Clean Beauty Market, including where the customer received free shipping

● Return shipping charges incurred by Clean Beauty Market, where applicable

Where free shipping applied to the original order, our standard shipping charge may be deducted to cover the cost incurred in sending the order.

Skin Reactions & Irritation

Everyone’s skin is different, and unfortunately we cannot guarantee that a product will be suitable for every individual.

We recommend reviewing the full ingredient list before purchasing, particularly if you have known sensitivities or allergies.

Some brands offer returns or guarantees where a customer experiences a reaction. Where applicable, we are happy to contact the brand on your behalf and request authorisation for a return.

Please submit a Returns Form before returning any product to us.

Need Help Before Purchasing?

Our team is happy to help with product information before you place your order.

Burleigh Heads: Text +61 483 939 558
Bondi Junction: Text +61 483 939 557
Email: hello@cleanbeautymarket.com.au